About Us 96ace — The Online Gaming Platform of Choice for Millions of Malaysians

96ace started with one simple goal: to deliver a truly Malaysian online gaming experience. Rather than copying models from abroad, we genuinely understand the needs, habits, and preferences of local players — from the language we use to the payment methods they trust most.

This platform was founded by a group of individuals with backgrounds in technology, finance, and the digital entertainment industry. They identified a significant gap between what international platforms offered and what Malaysian players actually needed. Complicated registration processes, customer support that lacked local context, and payment methods that did not support Malaysian e-wallets — all of this drove the establishment of 96ace.

Since day one, 96ace has prioritised three key pillars: player data security, transaction speed, and game variety. These three foundations continue to drive every decision made by our team to this day.

Our Approach to Responsible Gaming

96ace believes that good gaming is gaming that does not disrupt your daily life. That is why our platform is equipped with self-control tools such as deposit limits, loss limits, and a self-exclusion feature that players can activate at any time. We do not just talk about responsible gaming — we put it into practice at every level of the platform.

More than just a gaming platform, 96ace builds long-term relationships with its player community. Our VIP loyalty programme, ongoing promotions, and responsive customer support are among the ways we ensure every member feels genuinely valued — not just a number in a system.

In the online gaming industry, trust is the hardest asset to build yet the easiest to lose. 96ace understands this deeply. That is why every decision we make — from interface design to withdrawal policies — always begins with one fundamental question: is this the best outcome for our players?

One of 96ace's greatest commitments is transparency across all aspects of its operations. The RTP (Return to Player) for every slot game is openly displayed within the game information. Players do not need to guess or look for this information elsewhere — it is right there, clearly visible, before you place any wager. Not all platforms do this, and we take pride in this practice.

On the financial side, 96ace operates with a strict internal oversight system to ensure all withdrawal requests are processed within the promised timeframe. This system is regularly audited by independent third parties. Our records show that over 99% of withdrawal requests are successfully processed in under 2 hours — a benchmark we continue to maintain and improve.

96ace's Approach to KYC and Data Protection

The identity verification (KYC) process at 96ace is designed to be secure yet hassle-free. Players only need to submit identity verification documents once, and verification is typically completed within 24 hours. Once KYC is approved, all future withdrawals are processed automatically without requiring the process to be repeated.

Personal data collected during the KYC process is stored on fully encrypted servers and is never shared with any third party for marketing or any purpose unrelated to the operation of your account. Our full privacy policy is available on the Privacy Policy page, and we encourage every player to read it.

Long-Term Relationships with Loyal Players

96ace does not focus solely on attracting new members — we are equally committed to retaining and rewarding players who have been with us from the start. Our VIP programme with four membership tiers (Bronze, Silver, Gold, and Diamond) is designed to deliver increasing value as player loyalty grows.

VIP Diamond players, for example, enjoy unlimited daily withdrawals, access to exclusive casino tables, higher cashback, and a dedicated personal account manager. This is more than just rewards — it is 96ace's way of expressing gratitude to players who have been part of our journey.