This document contains all terms, conditions, rules, and guidelines governing the use of the 96ace platform. Please read carefully before registering or using any of our services.
Before reading the full terms, here are the six most important things every 96ace member should understand.
Registration and use of the 96ace platform is restricted to individuals aged 18 and above only. Any attempt to register using false information will result in immediate account closure.
Each individual is only permitted to hold one active account at 96ace. Holding multiple accounts is strictly prohibited and may result in all associated accounts being frozen without any compensation.
All bonuses offered by 96ace are subject to the rollover requirements stated in each promotion's terms. Bonus funds cannot be withdrawn directly without first fulfilling the specified rollover conditions.
You are fully responsible for the security of your password and all activity on your account. 96ace will not be liable for any losses arising from third-party use of your account due to the account holder's negligence.
All withdrawal requests are processed within 2 hours, subject to completed KYC verification. Withdrawals must be made to an account bearing the same name as the 96ace account holder for security purposes.
Any activity suspected of being fraudulent, involving game manipulation, or constituting system abuse will be investigated and may result in immediate account closure. 96ace reserves the right to hold account balances until the investigation is concluded.
By registering, logging in, or using any part of the 96ace platform — including the website, mobile app, and related services — you automatically agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, you are required to cease using the platform immediately.
These Terms and Conditions form a legally binding agreement between you (hereinafter referred to as "Member" or "User") and the operating company of 96ace (hereinafter referred to as "the Company" or "96ace"). This document should be read together with our Privacy Policy and Responsible Gaming Policy, which form part of the same agreement framework.
Important Note: Continued use of the 96ace platform following any amendments to these Terms and Conditions constitutes acceptance of the revised terms. We will notify you of any material changes via in-platform notifications or your registered email.
96ace reserves the right to modify, add, or amend these terms at any time without prior notice, subject to applicable legal requirements. It is your responsibility to review this page periodically to ensure you are always aware of the current terms.
To be eligible to register and use 96ace's services, you must meet all of the following requirements:
Strict Warning: Registration by individuals under the age of 18 is strictly prohibited. 96ace employs a rigorous age verification system during the KYC process. Any account found to be owned by an underage individual will be closed immediately and all funds will be withheld subject to established procedures.
96ace is not responsible for any party accessing the platform using false information or another person's details. Registering under someone else's identity without authorization is a serious offence and may result in legal action.
The account registration process at 96ace is straightforward and quick. You simply need to provide accurate and complete personal information when registering. All information provided must be truthful and up to date at all times.
During registration, you are required to provide your full name, phone number, email address, and password. All information must be accurate and not misleading. 96ace reserves the right to request additional documents at any time to verify your identity.
For compliance and security purposes, 96ace conducts a comprehensive identity verification (KYC) process. Required documents include:
The KYC verification process is typically completed within 24 hours. Once verified, all withdrawals will be processed automatically without the need for re-verification. Your KYC information is stored securely and will not be shared with any third party without your consent.
Each user is only permitted to hold one active account. Holding multiple accounts — whether using the same or different information — is prohibited and may result in all associated accounts being frozen, with accumulated balances and bonuses subject to forfeiture.
96ace supports a variety of popular deposit and withdrawal methods in Malaysia. All financial transactions are processed through secure, encrypted channels.
You can make a deposit using the following methods: FPX (online banking), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. Deposits are processed instantly and no additional fees are charged by 96ace.
Minimum and maximum deposit limits are stated on the deposit page for each payment method. 96ace reserves the right to modify these limits without prior notice. Players who wish to request a higher deposit limit may contact customer support for further discussion.
All withdrawal requests are processed within 30 minutes to 2 hours, subject to completed KYC verification and no outstanding security issues. Withdrawal conditions are as follows:
Our Guarantee: 96ace is committed to processing over 99% of withdrawal requests within 2 hours. Should any unexpected delay occur, our support team will proactively reach out to you with an explanation and an estimated resolution time.
96ace offers a wide range of bonuses and promotions for both new and existing members. Each promotion has its own terms and conditions that must be fully complied with. The specific terms of each promotion are displayed on our Promotions page.
The welcome bonus is awarded to new members who make a first deposit meeting the specified minimum amount. This bonus is subject to the rollover requirements stated in the relevant promotion terms before any withdrawal can be made.
Unless otherwise stated in specific promotional terms, the general rollover requirements that apply are:
96ace has an advanced detection system to identify bonus abuse. Any attempt to exploit the bonus system unfairly — including using multiple accounts to claim the same bonus — will result in the cancellation of all bonuses and potential account closure.
All games available at 96ace are operated in accordance with the rules set by their respective game providers and 96ace's internal guidelines. By participating in any game, you agree to comply with all applicable rules.
All games at 96ace use a Random Number Generator (RNG) certified by independent testing authorities. This ensures every game outcome is completely random and cannot be influenced by any party. Results recorded by the 96ace server are final and binding.
In the event of any technical disruption during a gaming session, 96ace will take reasonable steps to resolve the issue fairly. However, 96ace is not liable for any losses arising from technical disruptions beyond our control, including internet connectivity issues on the user's end.
All odds for sports betting are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled except under circumstances specifically stated in the betting rules. Any cancelled sporting event will result in the full stake being returned to your account balance.
To ensure a fair and safe gaming experience for all members, 96ace enforces a strict list of prohibited conduct on our platform. Any violation may result in immediate disciplinary action.
Strictly Prohibited Activities: Use of automated software or bots, collusion between players, money laundering, multiple account ownership, game manipulation, use of another person's information, and any form of fraud or activity that threatens the integrity of the platform.
The full list of prohibited conduct includes but is not limited to:
96ace reserves the right to suspend or close any member's account for reasonable cause, including but not limited to violations of these Terms and Conditions, suspected fraudulent activity, or a closure request from the relevant authorities.
You have the right to close your own account at any time by contacting our customer support team. Prior to closure, all eligible funds will be returned to you once all requirements have been met. If you are closing your account due to a gambling problem, we strongly encourage you to make use of the self-exclusion feature available.
If your account is closed by 96ace due to a terms violation, any bonus balance or winnings associated with the violating activity may be forfeited. Account closure decisions made by 96ace are final unless a successful appeal is submitted through the designated channel.
To the extent permitted by applicable law, 96ace shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to:
Our Responsibilities: 96ace is committed to operating at the highest levels of security and reliability. However, no technology system is entirely free from risk. These liability limits protect both parties and ensure sustainable, responsible operations.
96ace respects the privacy of every member and is committed to protecting all personal information shared with us. The collection, use, and storage of your personal data is carried out in accordance with our comprehensive Privacy Policy.
In brief, 96ace collects your personal information for the following purposes:
Your data will not be sold, lent, or shared with third parties for marketing purposes without your consent. For more information, please read Privacy Policy our full
96ace believes that gaming should remain an enjoyable form of entertainment and not become a burden in your life. We provide a range of self-control tools to help players better manage their gaming habits.
Responsible gaming tools available at 96ace include:
If you require assistance with a gambling-related issue, please contact our support team or visit the Responsible Gaming for more information and available support resources.
96ace reserves the right to amend, modify, or update these Terms and Conditions at any time. Any changes will take effect immediately upon publication on this page, unless a different effective date is stated.
It is your responsibility to review this page periodically. Continued use of the 96ace platform after any amendments are made constitutes acceptance of the revised terms. We will send a notification via the platform or your registered email for any material changes.
These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall be resolved through negotiation before any legal action is taken.
Contact Us: If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact the 96ace customer support team via live chat on the platform. We are available to assist you 24 hours a day, 7 days a week.
Below are answers to the most frequently asked questions by members regarding the 96ace platform's terms of use.
Now that you have read our Terms and Conditions, you are ready to join the growing 96ace player community. Register today and claim your welcome bonus.