At 96ace, your privacy is more than a legal obligation — it is the foundation of trust we build with every member. This document clearly explains how we collect, use, store, and protect your personal information.
We ensure every aspect of your personal data handling meets the highest industry security standards.
All your personal and financial data is transmitted using 256-bit SSL encryption. This technology ensures that no third party can intercept or read your information while it is in transit to our servers.
Your data is stored in data centres equipped with strict physical and digital access controls. Our servers are protected by multi-layered firewalls and intrusion detection systems that operate around the clock.
96ace never sells, rents, or trades your personal information to any third party for marketing purposes. Your data belongs entirely to you, and we only use it for the purposes stated in this policy.
Our Know Your Customer (KYC) process is conducted through an encrypted system accessible only by authorised staff. Your identification documents are stored with additional protection and are never shared without a legitimate purpose.
You have the right to access, correct, or request the deletion of your personal data at any time. Through your 96ace account, you can easily manage your privacy settings and communication preferences without needing to contact support.
All our data handling practices comply with applicable data protection laws. We regularly review and update our internal procedures to ensure ongoing compliance with all relevant regulations.
This Privacy Policy applies to all services provided by 96ace through our online platform at 96ace.fun, including the website and mobile app. By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using our platform.
This policy is written in Bahasa Melayu as the primary language. In the event of any ambiguity in translation, the Bahasa Melayu version shall prevail and be binding.
To provide a secure, seamless service that meets compliance requirements, 96ace collects several categories of information from users. We collect only what is strictly necessary and nothing more.
When you register, complete your profile, or contact customer support, we collect the following information:
While you use the 96ace platform, our systems automatically record certain technical information required for smooth operation:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, operating system, browser | Display optimisation |
| Network Data | IP address, approximate location | Security verification |
| Activity Data | Pages visited, session duration, clicks | Platform enhancements |
| Game Data | Betting records, wins, play duration | Compliance & Responsible Gaming |
| Transaction Data | Total deposits, withdrawals, dates | Financial records & audit |
In some cases, we may receive information about you from trusted sources such as identity verification service providers or financial institutions, solely for verification and fraud prevention purposes.
96ace uses the information collected for specific and legitimate purposes. We will not use your data for any other purpose without obtaining your prior consent.
The primary purposes for which your personal data is used include:
Note Regarding Marketing Communications: We may send you information about promotions and special offers via email or in-app notifications. You may opt out of marketing communications at any time through your account settings without affecting the core services we provide.
96ace takes the confidentiality of your data very seriously. As a general rule, we do not share your personal information with any external parties except in the circumstances outlined below.
We work with selected third-party companies to support platform operations, including payment service providers, identity verification platforms, and cloud infrastructure services. All partners are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.
In certain situations, 96ace may be required by law to disclose your information to the relevant authorities. This includes financial crime investigations, court orders, or lawful requests from government agencies. We will always ensure that any such disclosure complies with proper legal procedures.
In the event of any merger, acquisition, or transfer of company assets, user information may be transferred as part of those assets. In such situations, we will notify you in advance and ensure that equivalent data protection standards are maintained by the acquiring party.
Our Commitment: 96ace has never and will never sell your personal information to advertisers, data brokers, or any third party for commercial purposes. This is a non-negotiable commitment.
96ace uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are core to the secure operation of our platform.
Your data protection is an absolute priority at 96ace. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.
The technical and organisational security measures we implement include:
In the Event of a Data Breach: In the event of any security incident affecting your data, 96ace will notify you within the timeframe required by applicable law and will take immediate and effective remediation steps.
96ace retains your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations.
In general, our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.
As a 96ace user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights in a straightforward and transparent manner.
You have the right to request a copy of all personal information we hold about you at any time.
You may request that we correct any inaccurate or incomplete information we hold about you.
Under certain circumstances, you may request that we delete your personal information, subject to legal obligations.
You may request that we restrict how we use your data under certain specified circumstances.
You may request that we provide your data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time, without any conditions.
To exercise any of the above rights, contact our support team via live chat on the 96ace platform. We will process your request within 30 business days.
96ace services are exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from minors under the age of 18.
Should we discover that a minor's information has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately so that appropriate action can be taken.
The 96ace platform may contain references to third-party game providers or payment providers integrated within our ecosystem. While we select our partners carefully, each partner is solely responsible for their own privacy policy.
96ace is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policy of each third-party service you access through our platform.
96ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this page indicates when the policy was last revised.
For material changes that significantly impact your privacy rights, we will send a notification to your registered email address or display a prominent notice on the platform at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Our Recommendation: We encourage you to review this Privacy Policy page periodically — at least once every three months — to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is ready to assist you through the following support channels:
For formal requests relating to data rights (access, correction, deletion), please clearly state the type of request and include sufficient identity verification information so that we can process your request securely and accurately.
Answers to the most frequently asked questions by 96ace users regarding privacy.
Now that you understand how we protect your information, register today and enjoy a safe, fair, and exciting online gaming experience alongside thousands of 96ace members across Malaysia.